![]() Nonpayment of tolls at $6 per transaction and $48 a year. Minjarez, D-San Antonio, filed an amendment to cap administrative fines for Recognizing the burden excess fees have on thousands of Texans, Rep. That we owe them, not the crazy, sky-high, ridiculous fees that they, for We're practically stalking them to give them the money “They couldn't have been more unhelpful to us when trying to set up a By the time a managerĬalled her back, it was too late. With representatives who told her to be patient. She continued to call TxTag multiple times between April and June and spoke Mela Louviere reads her $6,000 toll bill. To set up a payment plan at a later date. She called customer service and an employee told her a manager would call Her toll usage wasn’t being automatically debited from her account, Moved the TxTag from her old vehicle to her new one. In hindsight, Louviere admits she shouldn’t have Prevented if she received adequate customer service when she first tried to Louviere said the escalation of fees on her account could have been Weber resigned in October 2015 and in January of this year Xerox handed over customer service and billing to a new company, Conduent.īut, despite those changes, drivers say they’re still facing the similar frustrations. Joe Weber promised after an “unsatisfactory” audit rating. “I would just tell them that it's getting better and as a result of this audit and the action plans and some of the actions we've taken it's going to get better,” former TxDOT executive director Lt. Issues with TxTag customer service and billing have been ongoing for years and even resulted in TxDOT fining contractor Xerox in February 2015 for not meeting the terms of their agreement. “Now it’s come time where we still have no resolutionĪnd the cost of us to continue to pursue these – we have to be able Made every attempt to collect this toll on their behalf without theįees,” said Linda Sexton, deputy division director of toll operationsĪt TxDOT. “(The collection letters) are advising the customers that we have Mott, who added nearly $1 billion in fees to drivers’ accounts,Īccording to information obtained by KXAN through an open records request.Īnd, the number of Texans affected could be even higher since the Texasĭepartment of Transportation, which oversees TxTag, said each account could This year, more than 2.2 million Texas tollĪccounts had a bill sent to the agency Perdue Brandon Fielder Collins & Her account was overdue and she was hit with a $25 penalty for each According to a Houston-based collections agency, To be something mistaken because we hadn’t done anything that was “We assumed there had to be some sort of computing error, humanĮrror, something,” said Louviere, of Pflugerville. Showed she owed $5,750 in administrative fees for only $412.85 in toll For any queries, get in touch with the tolling authority over call.Nearly $1 billion added to TxTag accounts as billing woes continue By Sarah Rafique, Brittany Glas, Josh Hinkle & Ben FribergĪUSTIN (KXAN) - Mela Louviere let out a laugh when she opened aĬollections letter for her TxTag toll account earlier in June. It's ideal to update your vehicle and personal information on DMV whenever there is a change.Īlternatively, you can visit the concerned toling agency's online toll payment portal, look for any due toll linked with your license plate and make payment. If you are sure to have used a toll facility without tags and haven't received a bill, it could be that your address with DMV is not updated. You can pay the toll bill with cash, card or online banking as per the directions on the invoice. If you do not have a valid tag while crossing toll plazas in Texas, you should receive a toll bill within a month (varies for different agencies and cases). How do I pay a toll without tags in Texas NationalPass- A multi-protocol tag that considers user as a local customer of the toll roads and offers similar discounts.K-Tag- This is toll tag issued by the Kansas Turnpike Authority and is primarily used for Kansas toll facilities. ![]() PikePass- Primarily used for Oklahoma toll roads, this toll tag is also valid in Texas at the same rate as TxTag.EZ TAG- Valid for all lanes of tolled roadways in Texas, this toll tag is issued by The Harris County Toll Road Authority (HCTRA) that accommodate electronic toll collection.TollTag- Similar to TxTag, this tag is issued by The North Texas Tollway Authority (NTTA) allowing motorists to pay tolls without stopping at toll booths.There are bridges on the Mexico-Texas border that only accept cash.) You can purchase TxTag and it will be good for the whole of Texas at locations. TxTag- Issued by the Texas Department of Transportation (TxDOT) that allows users to zip through the toll lanes in Texas.Toll tags are the preferred method to pay tolls in Texas as they offer the highest discount. ![]()
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