![]() ![]() There are a variety of issues that might prevent LMN's QuickBooks Sync tool from connecting to your company file. It is looking back to LMN to see which estimates are ready for import, but the Sync Tool can't actually get into LMN because the username or password has changed so you will receive that error which says "unable to connect to service." Otherwise you may receive this error when you start the process of importing estimates into QuickBooks. If you change your LMN login credentials you will need to go to step #1 in the LMN QuickBooks Desktop Sync App and sign in again. If your problem still persists, please contact Support for further troubleshooting. If QB is set to run as Admin, the sync tool should be too, for example. The sync tool and QB application should also both match for either "Running as Administrator" or not running as administrator. Try disabling/uninstalling that software and attempt to reconnect the Sync Tool. BitDefender, Norton Antivirus) could be blocking the connection between the LMN Sync Tool and your QuickBooks company file. NOTE - some 3rd party antivirus applications (ie.
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